The 2013 Nobel Prize in Physiology or Medicine established the core mechanism of cellular “vesicle trafficking.” It gave us a practical playbook for understanding and regulating exosome generation and release, opening broad possibilities in skin and aesthetics. Exosomes are also considered one of the most important approaches since the early 21st century to break through bottlenecks in regeneration and repair technologies.
Use our Contact Us page and authorized clinics/partners for SOP user guides, in-clinic training, and post-purchase support.
We serve three groups: Consumers, Clinics/Stores, and Channels/Procurement.
If you develop ongoing burning, widespread redness, oozing, hives, or allergy-like symptoms, stop using the product and contact a clinician immediately (see Q27/Q18).
1) Contact points
|
Where to reach us |
For whom |
What you’ll receive |
|---|---|---|
|
Website → Contact Us (Support/Contact) |
Consumers / in-clinic users |
SOPs: “72-Hour Post-Microneedling Care,” “How to Reconstitute & Apply (one vial = one session),” plus a self-tracking template (D0/D3/D7/D14/D28) and FAQ |
|
Website → Partner/Business form |
Channels / distributors / procurement |
Compliance & training plan, per-lot COA Summary and traceability flow, listings kit (redacted) |
Our official email/phone will be listed on the site; until then, please use the site forms and authorized clinics only.
2) What support we offer
A) Consumer support (non-medical)
-
Usage SOP: EXO-Lyospheres™ lyophilized powder + dedicated solvent; one vial = one session; apply within 0–60 min post-procedure; 10–15 min calming mask.
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72-hour care: Repair + broad-spectrum/physical SPF; avoid strong acids/high-dose vitamin C/strong retinoids (see Q12/Q14).
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Scheduling: Pro/Max/Ultra cadence templates (see Q35).
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Traceability: Fresh-Batch 48h, how to read LOT/Vial-ID and use the Trace Page.
B) Clinic/store training
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Time-window matrix for common procedures (see Q31/Q13), sequence and intensity guardrails.
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Adverse-reaction playbook: graded response cards for stinging/redness (see Q27/Q26).
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Compliance toolkit: evidence-grading cards (A/B/C/R) and a “What we can/can’t say” sheet (see Q32/Q34).
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After-sales loop: QC & RMA workflow, intake checks, temperature control (see Q36/Q37/Q38).
C) Channel/procurement
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Document set: per-lot COA Summary, masked registration/notification screenshots, quality-system & fulfillment abstracts.
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Listing kit: PDP copy blocks, embedded FAQs, compliance modules, traceability guides.
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Training schedule: advisor/consult SOPs, top FAQs, troubleshooting tree.
3) Before you contact us, prepare
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Order number + LOT / Vial-ID (on the label).
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Timeline: reconstitution time, application time, whether you hit the 0–60 min window.
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Procedure info: microneedling depth/energy device and whether heat fully subsided that day.
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Co-used products: any strong acids/retinoids/high-dose vitamin C or home devices used the same day.
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Evidence: photos of product appearance/odor/sediment and skin photos.
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Health flags: pregnancy/lactation, allergy history, active dermatitis or infection (see Q17/Q18).
For quality/safety issues, submit photos + LOT/Vial-ID within 24–48h to enable trace-back (see Q38).
4) When to contact a clinician first
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Persistent burning, widespread swelling/redness, oozing, hives/respiratory discomfort.
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Ablative fractional wounds not yet re-epithelialized and still exuding (see Q13).
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Any situation you believe exceeds cosmetic scope.
→ Stop all functional products; use only saline + repair cream; seek medical care promptly.
5) Do & Don’t
Do
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Use the website form or authorized clinics/partners.
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Follow SOPs and the 72-hour rule.
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Reconstitute with the dedicated solvent; one vial = one session (see Q29/Q11).
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Patch test first if sensitive (see Q16).
Don’t
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Seek “tips” from unauthorized sources.
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Ask us to ship reconstituted product (in-clinic fresh-mix only; see Q37).
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Read the “Research & Pipeline” section as personal efficacy promises (see Q33/Q32).
Compliance note
This is a cosmetic product for surface-level cleansing, moisturizing, soothing, and barrier care. It is not intended to diagnose, treat, or prevent disease. Materials and training from our site/partners are for consumer education and compliant use. If you experience persistent discomfort or suspect an allergy, stop use and consult a clinician.
One-line takeaway
Bring your order number + LOT/Vial-ID + timeline + photos to the right contact point—complete info plus the proper channel makes your experience faster and safer. Boundaries first, always.