Contact Us Exopurebeauty
We’re here to help—clearly, quickly, and within a cosmetic-only scope.
How can we help?
1) Product & Order Support
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What you’ll get: usage SOPs (reconstitution & application), the 72-hour post-procedure care checklist, order & shipping help.
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Best for: how to use EXO-Lyospheres™ (freeze-dried + solvent), storage/transport, order status, returns eligibility.
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Contact: support@exopurebeauty.com
To speed things up, include:
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Order number
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LOT / Vial-ID (printed on each vial label)
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Photos/videos (packaging, labels, product appearance)
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Your timeline (reconstitution time, when applied, whether within the 0–60 min window)
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Any same-day actives/devices used (acids/retinoids/LED/etc.)
2) Quality & Safety Reporting
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Contact: quality@exopurebeauty.com
Please attach (if available):
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Clear photos of vial(s), seals, labels, and packaging
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LOT / Vial-ID and date/time opened
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Temperature indicator photo (if present)
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Description of the observation (e.g., off-odor, unusual discoloration, leakage)
3) Returns, Exchanges & Logistics
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Unopened items within the return window may be returned.
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Opened/reconstituted/seal-broken items aren’t eligible (single-use hygiene standard).
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Shipping damage, wrong item, temperature exception, or verified quality issue → replacement or refund after evidence review.
Policy highlights:
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Do not mail any product back without an RMA.
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Contact: returns@exopurebeauty.com
Quick self-serve
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Download: Reconstitution SOP (single-use vial)
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Download: 72-Hour Post-Procedure Care Checklist
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Download: Self-Tracking Sheets (D0/D3/D7/D14/D28)
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Read: Cosmetic-only claims boundary
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Read: Shipping & Fulfilment (Fresh-Batch Promise, temperature handling)
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Read: Returns & After-Sales Policy
(Provide links on your site’s Downloads/Help center.)
Compliance reminder
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We provide cosmetic guidance only—cleansing, hydration, soothing, and barrier support.
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We do not diagnose, treat, cure, or prevent disease.
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The “Research & Pipeline” area is informational, not a promise of benefits or indications for products for sale.