After-Sales Policy
At Exopurebeauty, we care about your experience and stand behind the quality of every product we create.
If something isn’t right with your order, we’re here to make it right — quickly and kindly.
1. Product Nature
All Exopurebeauty items are cosmetic-grade skincare and sealed for hygiene and freshness.
As these are personal-use products, they do not carry performance or functional warranties.
2. Quality Guarantee
If your order arrives with any issue — such as leakage, damage, incorrect item, or missing quantity — please contact us within 7 days of delivery.
Our team will review your case and arrange a replacement or refund as soon as possible.
3. What We Need
To help us process your request smoothly, please include:
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Your order number
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A short description of the issue
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Photos or videos showing the problem
4. Resolution Process
Once we confirm the issue, we’ll provide clear next steps:
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Replacement for eligible items
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Refund if replacement isn’t possible
We aim to complete all after-sales cases within 5–7 business days.
5. Our Promise
Every Exopurebeauty product is made with precision and care.
If we ever fall short of your expectations, please let us know — your trust means everything to us.
Exopurebeauty® — Where Science Meets Purity.