After-Sales Policy
Keyword: Cosmetics have no functional warranty — quality issues only qualify for replacement/refund.
A) Cosmetics / Personal Care
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These are single-use, hygiene-sealed items and do not carry a performance warranty.
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If there is a quality issue on arrival—breakage, leakage, wrong/short shipment, or obvious cosmetic defects—we will handle it under the Quality Issue pathway: replace or refund after evidence review
B) After-Sales Workflow
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Submit: your order number, a brief issue description, and photos/videos.
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Triage: our engineering/QC team performs an initial assessment.
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Resolution: we confirm the path—repair / replacement / refund.
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RMA (if return needed): we issue an RMA number and return address; after inspection, we complete the agreed resolution.