Refund Policy

At ExopureBeauty, every product is freshly prepared and carefully packed to ensure purity and performance.
Our goal is to make sure you’re completely satisfied with your experience.

1. Eligible Returns

We accept returns of unopened products within:

7 days of delivery (most regions)
14 days in North America, Europe, and the UK

To qualify, items must be unused, with the safety seal intact and all original packaging and accessories included.

For hygiene and stability reasons, opened or reconstituted products cannot be returned.

2. Quality & Shipping Issues

If your order arrives damaged, incomplete, or incorrect, we’ll make it right.
Please contact us within 48 hours of delivery with:

Your order number
Clear photos of the product and packaging

Once verified, we’ll arrange a replacement or refund at no cost to you.

3. Return Process

Email us at support@exopurebeauty.com or use the Contact Us form.
Include your order number, photos, and reason for return.
Wait for our confirmation and return instructions before sending anything back.

Refunds will be processed to your original payment method within 3–5 business days after inspection.

4. Product Safety & Handling

Our freeze-dried exosome vials and solvent liquids are shipped together in one box for your convenience — but not pre-mixed.
All products are protected from impact and moisture during transport.
We never ship reconstituted formulas to ensure purity and freshness.

5. International Orders

We offer free worldwide shipping by air freight.
Delivery time:

North America & Europe: 5–9 business days
Asia Pacific & Middle East: 7–12 business days
Other regions: 10–15 business days

Import duties or taxes (if applicable) are handled according to your country’s customs policies.

6. Need Help?

Our support team is here to help you make the most of your ExopureBeauty experience.
For product guidance, shipping inquiries, or after-sales support:
📩 support@exopurebeauty.com
📩 contact@exopurebeauty.com
🕒 Monday–Friday (business hours)

ExopureBeauty — Pure. Traceable. Freshly Delivered.
Every vial is a promise of precision and care.